Emergency Medical Services And European Health Insurance: A Comprehensive Guide – The European Health Insurance Card officially confirms that you are eligible to receive the necessary medical care in another EEA country under the following conditions: equal status with citizens of that country. You must take the card if you are going to stay temporarily in another EEA country or Switzerland.
It is important that you know what the card is supposed to get you. Read this page for more information.
Emergency Medical Services And European Health Insurance: A Comprehensive Guide
If you are a member of the Norwegian National Insurance Scheme and a citizen of Norway or another EEA country, you are entitled to a European Health Insurance Card.
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Pensioners who have moved to another EEA country may also be entitled to a European Health Insurance Card. Find out about eligibility for a European Health Insurance Card as a pensioner here (in Norwegian).
Eligibility for a European Health Insurance Card also applies in many cases to family members who are not citizens of an EU/EEA country. In this case, it means family
British citizens who resided in Norway after 31 December 2020 are no longer entitled to the European Health Insurance Card – unless exemptions apply to family members.
Be aware that all family members must carry their own card. You can order a European Health Insurance Card for yourself, as well as for children under 18 for whom you have parental responsibility.
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Stateless or asylum-seekers may also be eligible for a European Health Insurance Card.
British citizens holding the S1 mobile card issued by Norway will still be entitled to a European Health Insurance Card from Norway. Please note that UK citizens cannot use the European Health Insurance Card in Switzerland.
If you are a member of the Norwegian National Insurance Scheme, but you are not entitled to a European Health Insurance Card, you may still be entitled to health insurance during your temporary stay in other EEA countries. This may be the case if you are a student and have a loan from the State Educational Loan Fund, and if you are an employee. You may be entitled to additional benefits. In some cases, NAV may have to decide whether you are a member of the Norwegian National Insurance Scheme. In that case, Helfo will ask you to contact them.
Contact Helfo if you are not sure whether you qualify for a European Health Insurance Card or health insurance abroad. Call Guide on phone number 23 32 70 00. Fax from abroad: +47 33 34 73 73.
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Note that in most cases, the European Health Insurance Card is issued in a paper form rather than a plastic card.
The European Health Insurance Card only entitles you to the health care you need from a hospital and/or a doctor with the health service of the state in the country where you live. You are entitled to insurance on the same terms as nationals and you must pay the same user fees as nationals.
Be aware that the standard of treatment may vary from one country to another. You cannot automatically expect to receive the same treatment as you would in Norway.
Determining what constitutes appropriate medical treatment, and your eligibility under the European Health Insurance Card, must take into account the type of health care services required and the length of time you intend to stay in the country. You are entitled to health services deemed necessary from a medical point of view for you to continue your stay in the country you are visiting.
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The European Health Insurance Card may entitle you to certain health care services that are appropriate according to the laws in the country you are traveling to. You need to contact the authorities in the country where you are traveling or living for information about the applicable laws.
Your access to health care is limited by the EEA agreement. This is why it is important to have private travel insurance in addition to the European Health Insurance Card.
The European Health Insurance Card does not allow you to share expenses if you travel abroad with the intention of receiving medical treatment.
The card is usually valid for three years if you are a member of the Norwegian National Insurance Scheme.
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It is your responsibility to notify Helfo of any changes that may affect your right to use the card. Please contact us if you are unsure.
In case of misuse of the card, the card holder will be liable for the loss to the Norwegian National Insurance Scheme.
Helfo recommends that you take out private travel insurance in addition to your European Health Insurance Card. In many countries, the state will not fully cover medical expenses. This can also be used during a hospital stay.
The European Health Insurance Card does not cover expenses for your family if you are sick or injured in an accident. Private travel insurance insures you against expenses not covered by your country of residence, or the cost of returning home in the event of an accident in or an accident.
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As the name suggests, the European Health Insurance Card cannot be used outside the EEA or Switzerland. It doesn’t work in Svalbard either.
As a general rule, the Norwegian National Insurance Scheme will not cover health care expenses during tourist stays outside the EEA or Switzerland. Therefore you should take out travel insurance for any such trip.
The UK has left the EU, and you will no longer be able to use your Norwegian European Health Insurance Card in the UK. Exception: If your stay in the UK started before 2021, your authorization under the European Health Insurance Card will remain valid until the end of the stay.
If the hospital or institution where you receive treatment does not recognize or does not accept your European Health Insurance Card, you must pay out of pocket and make sure you receive an original bill, an original receipt and documentation of treatment.
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The same applies if you have forgotten to use your European Health Insurance Card, or if you have been treated in hospital and/or non-affiliated care. and the public health service. Find out more about the types of health care you can get back if you have been treated (in Norwegian).
If you have not taken a card with you abroad but need medical care during your trip, Helfo can, if necessary, issue a card This is called a Provisional Replacement Certificate. In that case, we will send the Temporary Replacement Certificate to the treatment center where you are. The Replacement Health Insurance Card is a document based on the European Heath Insurance Card and gives you the same rights.
If you need a Certificate of Residence, you must contact Helfo during business hours, Monday to Friday, 08:00 to 15:30. Residence Certificate can also be submitted for renewal.
The application form and documentation must be sent to Helfo within 6 months of each invoice date, ie the date on the invoice you receive. If you book the treatment the same day you receive it, the time limit starts from this day.
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Helse- og sorgsdepartementet has recommended a change in the law to regulate the time for submission of applications for reimbursement of treatment received abroad. This means that if you have not settled at this time, but receive a bill after it is over, the deadline is calculated from the date of insurance rather than the date of treatment.
It takes up to ten days after you order the European Health Insurance Card from Helfo until you receive it in the mail.
For those who live outside the country, it may take more than ten days for you to receive your card.
The card will be sent to the address where you are registered – or your family members to whom you order the card – in the Norwegian National Register.
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If you are an employee and your employer is exempt from registering you in the State Register of Employers and Employers (Aa-registeret), you can order a European Health Insurance Card by filling out this document:
Do you have an S1 Passport including your family (father/spouse), and do they need a European Health Insurance Card from Norway?
For any of the above situations, please call the Director on +47 23 32 70 00 to get help ordering a European Health Insurance Card for your child /two. You cannot order the European Health Insurance Card through self-service under these conditions.
You can order the European Health Insurance Card online for children under the age of 18 for whom you have parental responsibility. The card will be sent to the address where you are registered – or the family members to whom you order the card – in the National Register.
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You cannot order online for anyone other than your spouse, common-law partner or children of your spouse/partner. Anyone with a Bank-ID must log in and order their card.
If a person cannot use the Self-Service solution, for example the elderly, you can order it for them. In this case, call
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